Your B&B is not just about a place to sleep anymore – the right extra Amenities can that set you apart.

In this episode, I’ll look into the extras that can give your B&B that special touch, making it a favourite for returning guests.

Running a successful bed and breakfast is all about the details. The atmosphere, the personalised service, and, of course, the amenities. When guests book a stay, they’re looking for comfort and convenience. But what does that really mean for your B&B? Ensuring your amenities are up-to-date and functional isn’t just about ticking boxes; it’s about creating an experience that keeps guests coming back. Let’s look into what’s necessary and how you can make sure everything works smoothly.

Why Amenities Matter

First things first, why are amenities so important? Well, think about your last holiday. The place you stayed probably left a lasting impression based on the comfort level. A big part of that was down to the amenities. These small features can make or break a guest’s stay. Outdated or non-functional amenities can lead to complaints, poor reviews, or worse – a one-star review on TripAdvisor. But on the flip side, modern and well-maintained amenities can turn first-time guests into lifelong fans.

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The Basics

Before you start dreaming of hot tubs and smart TVs, you need to cover the basics. These are the non-negotiable amenities that every B&B must have:

• Comfortable Bedding: You’d be amazed at how much a good night’s sleep matters. High-quality mattresses, fresh linens, and plenty of pillows are a must. No one wants to wake up with a stiff neck from flat pillows.

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• Wi-Fi: It’s the age of smartphones and streaming services, so reliable Wi-Fi is essential. Don’t make the mistake of skimping on this one. It’s the first thing guests check after they’ve put their bags down.

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• Tea and Coffee Facilities: Whether it’s a kettle in the room or a communal station in the dining area, tea and coffee should always be within arm’s reach.

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• Heating and Air Conditioning: Your guests want to be comfortable, no matter the weather. A room that’s too hot or too cold will be remembered – and not fondly!

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• Clean and Well-Stocked Bathrooms: This seems obvious, but you’d be surprised how often it’s overlooked. Ensure your bathrooms have plenty of towels, toiletries, and are spotless. A leaky tap or low water pressure is a quick way to frustrate your guests.

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Are you ticking all these boxes? If not, it might be time for an upgrade.

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You’ve got all these in place. 

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Going Beyond the Basics

Once you’ve sorted the essentials, it’s time to think about those extra amenities that can make your B&B stand out. The good news is, you don’t need to go overboard. Sometimes, small upgrades can go a long way.

• Streaming Services or Smart TVs: With Netflix and Disney+ being household names, offering streaming options is a hit with guests. No need to spend a fortune, but a smart TV or even a simple Chromecast can add that modern touch.

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• Bathrobes and Slippers: Who doesn’t love slipping into a soft robe after a long day? This little luxury can make guests feel pampered without you having to spend a fortune.

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• Bicycles or Outdoor Equipment: If your B&B is in a scenic area, offering bicycles or walking sticks for hiking is a lovely touch. It encourages guests to explore the surroundings and adds to the overall experience.

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• Mini Fridge: Offering a mini fridge in the room is always a bonus, especially for guests who like to store their own drinks or snacks.

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Each of these extras shows that you’ve thought about what might make your guests’ stay just that little bit better. But whatever you decide to add, make sure it works. There’s nothing worse than offering a service that’s out of order.

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Keeping Amenities Functional

It’s not enough to simply offer amenities – they need to work, too. This might sound obvious, but many B&Bs fall into the trap of letting things slide. A wobbly shower head or a Wi-Fi connection that keeps dropping isn’t going to win you any fans.

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So, how do you ensure everything stays in good condition? The answer is regular maintenance and checks. You don’t need to turn into a handyman overnight, but having a routine in place to inspect your amenities can save you headaches down the line. Fixing a problem before a guest notices it is always better than dealing with complaints.

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Create a checklist of all your key amenities and give them a once-over before each new guest arrives. Is the coffee machine working? Are all the light bulbs functioning? How’s the water pressure? These small checks will go a long way towards keeping things smooth.

Adapting to Guest Expectations

One of the trickiest things about running a B&B is keeping up with what guests expect. These expectations can change over time, so it’s essential to stay up-to-date. For example, ten years ago, a TV with basic channels might have been enough. Now, guests often expect smart TVs and fast internet.

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But don’t worry. You don’t need to be a tech wizard or throw money at the latest gadgets. The key is balance. Prioritise upgrades that enhance comfort and convenience without going overboard. Listen to your guests. If several guests have mentioned that the Wi-Fi isn’t up to scratch, it’s worth investing in a better system.

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Are You Offering the Right Amenities?

Think about your B&B’s location and guest demographic. A seaside B&B might do well with beach towels and umbrellas. Meanwhile, a B&B in a wine region could benefit from offering a complimentary wine-tasting session or a glass of local wine on arrival.

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The Emotional Payoff

At the end of the day, offering up-to-date, functional amenities isn’t just about gadgets and checklists. It’s about providing comfort. It’s about showing your guests that you care enough to think about their needs before they’ve even asked. That’s the kind of experience that sticks with people, long after they’ve checked out.

Does the thought of dissecting figures and devising plans for your B&B make you want to hit snooze? Wake up to our exciting offer! Get your hands on our complimentary ‘Crafting the Perfect Stay – 25 Essential Insights for Bed and Breakfast Owners’ PDF. It’s the adrenaline kick your business strategy needs, filled with essential tips and tricks. Claim your guide today and elevate your B&B from just a place to sleep to a memorable experience!

What’s the one amenity you think makes all the difference in a guest’s stay?

Share your thoughts in the comments below.

In Conclusion

In a competitive market, the little things matter. By keeping your amenities up-to-date and ensuring they’re functional, you’re setting your B&B apart. Your guests will notice the effort, and they’ll appreciate it.

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By taking the time to invest in both essential and extra amenities, you’re not only improving your B&B’s appeal but also creating a space where guests feel cared for and comfortable. And in the end, isn’t that what it’s all about?

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In the next episode, I will be chatting with Bob Brown aka “The Dirt Whisperer”. Your foundation expert.