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  • Front Desk + Guest Messaging Toolkit

  • Front Desk + Guest Messaging Toolkit

  • 99,00 €
  • Professional guest communication, every time — without rewriting the same messages over and over. This Front Desk + Guest Messaging Toolkit gives B&B owners a ready-to-use front desk messaging system: email examples, message macros, quick sheets, SOPs for late arrivals and payments/policies, service recovery scripts for common issues, a guest journey map, and a simple tone-of-voice guide so every message…
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  • Operations SOP Library

  • Operations SOP Library Toolkit

  • 129,00 €
  • Standardise turnovers, reduce re-cleans, protect your ratings. The Operations SOP Library gives B&B owners a simple, repeatable housekeeping + maintenance system with clear “what PASS looks like” standards, QC checklists, turnover timing, issue/photo logs, restock par levels, deep-clean schedules, and a 30‑minute weekly owner routine. Includes the full spreadsheet library plus a step-by-step “How to Use” guide.
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