Description

• Pre-Arrival Message Templates (Email + SMS): Booking confirmation, pre-arrival information, directions, parking instructions, and “looking forward to welcoming you” messages. Set the tone before they even arrive.

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• Check-In & Check-Out Scripts (PDF): Word-for-word front desk scripts for smooth arrivals and departures — including upsell prompts for room upgrades, late check-out, and add-on experiences.

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• During-Stay Communication Templates: Mid-stay check-in messages, breakfast reminders, local recommendations, and “is everything okay?” touchpoints that show you care without being intrusive.

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• Post-Stay Follow-Up Sequences (Email): Thank-you messages, review request templates, and “book direct next time” offers that turn one-time guests into loyal returners.

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• Complaint & Issue Response Templates (PDF): Professional, empathetic scripts for handling noise complaints, maintenance issues, billing queries, and other tricky situations — so you respond calmly even under pressure.

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• Guest Communication Workflow (PDF): A visual timeline showing exactly which message to send and when — from the moment a booking is made to 30 days after check-out.

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• Bonus: Customisable Guest Welcome Letter template and a printable In-Room Information Card template — ready to brand to your property.

• Save hours every week with copy-paste-ready templates for every guest touchpoint.

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• Deliver a consistent, professional experience — even when you’re not the one at the desk.

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• Turn complaints into opportunities with calm, proven response scripts.

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• Drive repeat bookings and 5-star reviews with thoughtful post-stay follow-ups.

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• Train new team members faster with clear scripts and workflows.

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• Licence: Single-property use
• Formats: PDF, Word (.docx), Google Docs