What Makes Your BnB Unique? Your Signature Experience

What Makes Your BnB Unique?  Your Signature Experience-036

What Makes Your BnB Unique?  Your Signature Experience-036

What Makes Your BnB Unique?

Discover how to identify and highlight the unique selling points that set your B&B apart from the rest.


With all the competition, what makes your BnB unique has to be at the forefront of your identity.

This episode will take you through how to design a signature experience that first attracts your guest, and then ensures they keep coming back. Help find your unique selling points, personalized guest interaction, and improved guest experience.

Underline Your Unique Selling Points

Identify what makes your property unique. Consider your location, history, or architecture. Are you in a charming village, on a cliff with a picturesque view, or a historic building with a story to tell? Use these features to create a compelling narrative for your B&B. For example, if your B&B is in a historic Victorian home, highlight this with period décor and offer historical tours. Embrace local culture and lifestyle to give guests an authentic experience, making them feel part of the community’s history.



Personalized Guest Interactions

Personal touches make a big difference in guest experiences. Use pre-arrival questionnaires to learn about guests’ preferences, special occasions, or dietary restrictions. This helps you tailor your guest’s stay for their best experience. For example, if a guest is celebrating an anniversary, surprise them with a bottle of champagne or flowers in their room. Small gestures, like leaving welcome notes, adding special touches to itineraries or simply calling guests by their names, enhance the sense of connection and loyalty.



The Guest Experience Gets Better Overall

To create a signature experience, go beyond just offering accommodation. Focus on sensory details to leave lasting memories. Ensure rooms, linens, and common areas smell pleasant. Include local products, such as toiletries, snacks, and regional breakfast items. Be personable, kind, and caring to create a welcoming, homely atmosphere. This adds value for your guests.

Embrace Technology for a Modern Touch

Maintaining a human touch is crucial, but embracing technology can enhance the guest experience. Use a user-friendly booking system, provide free Wi-Fi, and offer in-room tablets with local information and entertainment. Use social media and email newsletters to stay connected with past and potential customers. Share updates about your B&B, local events, and special deals to keep your B&B top of mind and increase repeat and referral business.



Obtain and Take Action on Guest Feedback

Guest feedback is invaluable for improving your B&B. Encourage guests to share their experiences through surveys, reviews, and direct feedback. Use feedback to identify areas for improvement and highlight what guests love. Positive feedback can serve as testimonials on your website and marketing materials, while constructive criticism helps you enhance your offerings.



Departure Create a Simply Unforgettable Departure

The guest experience does not end at check-out. A memorable departure can leave a lasting impression and encourage guests to return. Think small but memorable, such as a departing gift, a gracious handwritten note of thanks, or a follow-up email to thank them for their stay. These finishing touches will assure guests that you value their business and remain devoted to their happiness. It will keep your guests sharing online and engaging with your newsletter, making them think of your B&B again.

Crafting the Perfect Stay-25 Essential Insights for Bed and Breakfast Owners PDFOverwhelmed by the complex strategies and numbers game of running your B&B? Let us simplify it for you with our free ‘Crafting the Perfect Stay – 25 Essential Insights for Bed and Breakfast Owners’ PDF. It’s as rejuvenating as your morning espresso, chock-full of valuable insights. Snag your copy now and start crafting stays that turn guests into advocates!

So what are some unique aspects of your B&B that you can highlight to create an unforgettable guest experience?

Share with us in the comments section below!

In Conclusion

It is a journey to define what makes your BnB unique. Recognizing the strengths of your property, creating guest interactions, and consistently improving the overall guest experience. Focus on these important areas, and you will create a distinct and memorable stay your guests will enjoy, come back, and refer to others.


In the next episode, I will talk about Thematic Decor and Ambience.


Don’t forget to share this article with fellow B&B owners and join the conversation in the comments.




Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business course



Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners”  PDF



Join our groups 

Facebook Group

LinkedIn Group


Listen to The Hospitality Property School PODCAST here

Beds, Breakfast & Business Podcast

YouTube Channel
Beds, Breakfast & Business YouTube Channel

Say hi on social …







A Division of Keystone Hospitality Property Development